SHIPPING TIME AND RULES


Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product when you place an order at Aceaddity and normally needs to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the delivery time.

 

SHIPPING TIME

 For 3D printers and washing and curing station in stock at US/EU warehouse, it normally takes 1-2 business days to process your order.

For 3D printers Accessories in stock at US/EU warehouse it normally takes 1-2 business days to process your order.

For all resin & all filament in stock at China warehouse, it normally takes 3-5 business days to process your order.

For laser engraver in stock at US/EU warehouse, it normally takes 1-2 business days to process your order.

For 3D scanner in stock at US/EU warehouse, it normally takes 1-2 business days to process your order.

We use the following delivery services for your order or according to your requirements: FedEx, UPS, DPD or yanwenexpress.



All products from the different warehouse are the same model and condition.


Affected by Covid-19, there will be some delay on the delivery.If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We might separate orders, sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.


SHIPPING COUNTRY


United States 【we support delivery service except Alaska/American Samoa/Guam/Hawaii/Puerto Rico/ U.S. Virginia/Armed Forces Americas/Armed Forces Europe/Armed Forces Pacific 】

 

EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

If you still have questions about the shipping method for your own location pls contact us with no hesitation by emailing support@aceaddity.com.

PS: Some pre-orders or on-sale products will be available for some specific countries (Australia, Canada, United Kingdom), please check the product listing page for details.


SHIPPING FEE


We offer free shipping on orders of USD$50 or more. If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled.

We do not support the PO BOX address, please kindly understand:)

Country / Region

 

Products

 

 

Shipping Cost

 

Order Processing Time

 

Shipping Time

 

 

Warehouses

 

United States

ALL EU countries

3D Printers & Washing and Curing Station Free Shipping 1-2 business days 3-7 business days US/EU Warehouses

United States

 

ALL EU countries

All Resins & All Filament

The shipping cost is $12 When the order price is less than $50;

Free Shipping on orders over $50.

3-5 business days 7-14 business days China Warehouses
United States

3D printers accessories

The shipping cost is $12 When the order price is less than $50;

Free Shipping on orders over $50.

1-2 business days 3-7 business days US Warehouses

United States

ALL EU countries

 Laser engraver Free Shipping 1-2 business days
3-7 business days US/EU Warehouses
 7-15 business days from China Warehouses

United States

ALL EU countries

3D Scanner Free Shipping 1-2 business days 3-7 business days US/EU Warehouses

*Delivery Time= Processing Time + Shipping Time


SHIPPING NOTICE


For special shipping requests, please contact Aceaddity Support. Please confirm your address before payment. If you enter the wrong address, please contact Aceaddity Support in a timely manner. We will contact logistics personnel to solve the problem. Aceaddity orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.


When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.


Aceaddity assumes no responsibility for delayed or rejected orders due to the following reasons:


Shipping time might be delayed for 1-2 days for transportation to remote regions.
Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.


Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.


Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
Shipments that are confiscated or disposed of due to a violation of transportation regulations.
Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.The consignee address is a school, unit, or residential community where the courier has no access.


ORDER AND LOGISTICS TRACKING


Notification
After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order). You can click the link and skip to the express company’s official website to check your package shipment status.

 

VAT or import tax


Any goods sent from our US warehouse are duty-free, and customers do not need to deal with import duties.

Shipments from EU warehouses to countries outside of Germany may be subject to duties.

Any goods sent from a Chinese warehouse to your country may incur customs duties, according to the customs policy of your country. (Countries include that the official website supports transportation, including but not limited to the United States).


TRACKING YOUR ORDER

You can track your order by entering your Order Number、Email or Phone Number、Tracking Number on the "Track Your Order" page.
Once you (or someone else on your behalf) signs for the item, Aceaddity will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact Aceaddity Support within 24 hours after you receive the package so that we can resolve the problem immediately.