WARRANTY CLAIMS FOR QUALITY-RELATED ISSUES
Regarding defective or damaged products, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.

For technical support: support@aceaddity.com

When contacting our customer service team, buyer must provide sufficient proof of purchase, tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.

Following Conditions Are Not Covered Under Warranty:

Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non-quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from illegitimate resource or second-handed parties

Warranty for Revopoint Products:


For all Revopoint scanning devices purchased from Aceaddity, the warranty coverage will be as follows:
Main scanner unit: 2 years warranty period.
Scanner accessories: 1 year warranty period.